Shipping & Returns

Current customers: Please contact our sales department to get signed up for our Dropship program.
Email sales@obiwholesale.com with your company name and contact information;
or call our sales offices at 317-353-6684

NEW CUSTOMERS: SIGN UP NOW

Benefits of Using us as your dropship provider:

• We carry the inventory
• We supply boxes and packing material and ship directly to your customer(s)
• Tracking information is provided the day your order ship
  • Dropship orders are picked up by FedEx Dropship on Tuesdays and Fridays every week.
• Tracking numbers are also available through our website.
• All packing slips display your return address.
• We have staff on had to answer any questions you may have.

Shipping charges are charged per address to which you are shipping (Continental US only)

Shipping charges are charged per address to which you are shipping.(Continental US only)

All packages are shipped through FedEx/USPS. FedEx will make the initial pickup transport the merchandise to the customer's local post office; USPS will make the final delivery.

The tracking information appears as below:

Please note that it is your responsibility to forward tracking information to your customers; WE WILL NOT SEND TRACKING INFORMATION TO YOUR CUSTOMER

Dropship Pricing:

Most products are between $1.00-$2.00 higher than regular wholesale cost.  This extra cost is instituted to cover the costs of materials, handling, and processing dropship order.

Continental US shipping only

Current FedEx Dropship requirements limit us to dropshipping within the Continental US only.

Placing a dropship order:

• Select the item that you need shipped
• Click on the link "Add a Dropship Address" and add the ship to address.
  • Make sure that the address is assigned to the item and then put the item in your cart.
• Input as many addresses and items to you cart during the order.
  • A single dropship order can have as many items and address that is necessary to fill your orders.
• During the checkout process you will be asked to verify all items and shipping address. Please ensure that all address are assigned tot he correct item and all item quantities are correct.
• The Product and shipping addresses will appear on the screen and in the order confirmation sent to you after placing the order.
• After the merchandise ships tracking numbers will be sent for each item on the dropship order.

Policies

• Dropship orders MUST be placed through our website.
  • Our sales reps cannot take dropship orders over the phone.
  • If an address is inputted incorrectly please notify us immediately so that the order can be cancelled out of our system; it is then your responsibility to resubmit the order with the correct information.
• Only Merchandise found on www.WeDropShipIt.com is available for dropship
  • Merchandise found on www.obiimport.com or www.obiwholesale.com but not at www.WeDropShipIt.com is not available for dropship.

Damaged Goods Policy

• Once an order leaves the warehouse the shipping carrier assumes responsibility of the pagage(s). If your customer receives a package with apparent damage they must note this with the shipping carrier at the time of delivery. We are not responsible for any packages lost, late ord amaged during transit to its delivery destination.
• For all damage items, OBI Droship requires, at the minimal, a picture showing the damage to the item. In the event of damage we must be notified within five (5) days upon receipt of the item. Once your customer notifies you of damages please contact us as soon as possible. We are happy to send replacement items to your customers after damage has been verified via picture. If a picture cannot be sent the item must be returned to us before a new item is sent for replacement. We file and any call claims concerning damaged merchandise.

Defective Merchandise

• Any items ordered from WeDropShipIt that exhibit manufacturer defects bust be reported within five (5) days of the delivery date of the item. The item will be replaced or refunded upon return of the original item. We will issue a call-tag for the item and send a replacement when the original is received.
• Any items that are damaged due to customer miss-use, not understanding how to properly work the item, or buyers' remorse are not returnable as this does not constitute a defective product. Batteries that come with an item are not covered against defects.

Non Defective Merchandise

• Non defective items can be returned provided you contact us within five (5) business days of receiving the item(s) and:
  • Customer pays all return shipping costs
  • Item is in original condition with all original packaging intact*
  • Item is in resalable condition with all original pieces/parts intact*

  There is a 20% restock fee on non defective items returned to us. Original shipping charges are not refundable

  *Returned items that do not meet the above criteria will be refused and returned to the customer postage due.

  Packages that are refused by the customer and returned to us will incur a 20% restock fee.
  Packages that are returned due to incorrect address given to us by the customer will incur a 20% restock fee.

  Incorrect Address / Refused Product
  You will be responsible for any fees billed to us for address corrections. If your customer refuses the product, you will be responsible for any fees/charges incurred to return the product to us in addition to the 20% restock fee mentioned above.

  Credit Card Charges
  
  If a credit card, debit card or check card is used to make a purchase on the WeDropShipIt website, and the purchase was not accepted for any reason (failed AVS or CCV verification), please be aware that most banks will hold the "authorized" funds (counting against your balance until the authorization clears) even if your order was rejected by our security measures. The most common reason for the failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card being used for payment. Our Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch.
  
  We does not have the capability nor is not obligated to release the banks temporary hold on authorized funds. Since we do not have the capability to release the banks temporary hold, we can not be responsible for the policies of the customers banking institution regarding the holding of authorized funds. Please note that authorization fund holds last for varying periods, depending on the issuing credit card company’s policy. The period may be as little as three days or as long as several months. We suggest that the customer contact the issuing credit card company or bank in order to resolve these types of situations.

  
  The above policies are the only policies that we will abide by concerning all orders placed on the WeDropShipIt website.